Troubleshooting Slowness in STACK

Posted by: KatieBlue

When STACK is slow, lagging, crashing, or workflows aren’t behaving as expected, it’s often due to browser, device, or project-related issues. 

Quick Wins (Try First) 

• Log out and back in, refresh your browser, or restart your device. 

 Check Your Connection & Device 

• Internet Speed: Aim for ≥ 20 Mbps download and ≥ 5 Mbps upload
• Device Age: Systems over \~4 years old may lag. Ensure your CPU and RAM meet requirements 

Verify your Project Scope  

Large projects may slow down performance. When experiencing slowness issues considering removing content from your project to fit the following guidelines:

• 500 plan pages (performance degrades near 5,000)
• 100 takeoff templates (degrades near 300)
• 1,000 measurements (degrades near 5,000

Feel free to ask for help here if you get stuck or reach out to our Support Team in chat. If the above steps don’t help, please include:

• A clear description of what happened
• Screenshots or error details
• What actions you’ve already tried